Weavers Guesthouse

Privacy Policy for www.weaversguesthouse.co.uk

At Weavers Guesthouse, we are committed to maintaining the trust and confidence of our guests and visitors to our web site. You will not find us selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Any changes to this policy will be posted here. By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

1) Information We Collect
In running and maintaining our website we may collect and process the following data about you:
1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
2. Information provided voluntarily by you. For example, when you register for information, send us an email via our web form or make a booking.
3. Credit card details, which are held securely by our booking platform provider and Data Processor, Queensborough Group
4. Information that you provide when you communicate with us by any means.

2) Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
When someone visits www.weaversguesthouse.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

3) Use of Your Information
Personal Data
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number. Such information is collected from you only if you voluntarily submit it to us.
Non-Personal Data
Like most websites, we gather statistical and other analytical information collected on all visitors to our website. This Non-Personal Data is collected on an aggregate basis only and comprises information that cannot be used to identify or contact you. This may include demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
1. To provide information to you that you request from us relating to our products or services.
2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
3. To inform you of any changes to our website, services or goods and products.
4. We use non-personal data (cannot be used to identify you) to get a better understanding of where our visitors come from and to help us better design and organise our website.
If you have previously purchased goods or services from us we may provide details of similar goods or services, or other goods and services, that you may be interested in.

We may also collect information you give us over the telephone or in written or other communications. We retain two types of information:

4) Storing Your Personal Data
We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

5) Disclosing your information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
1. In the event that we sell any or all of our business to the buyer.
2. Where we are legally required by law to disclose your personal information.
3. To further fraud protection and reduce the risk of fraud.
We will not disclose your Personal Data to third parties unless you have specifically consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will not disclose your Personal Data to any third party for the purposes of advertising, direct marketing, or any other commercial activities. The only other time we will disclose your Personal Data is if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement. We may also disclose it in the event we sell the business, passing on the data to the new owner. Our website may have links to web sites not operated by us. We take no responsibility for the use of any information about you which is collected as a result of your use of these web sites and this privacy policy does not extend to any web site operated by anybody other than us.

We may provide Non-Personal Data to third parties, but only where such information is combined with similar information of other users of our website. The information we pass on will not include any personal information by which you may be identified. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), sponsors, licensees, researchers and other similar parties.

We work to prevent unauthorised disclosures of your personal information by other people, but we are not responsible for any unauthorised disclosures or other breaches of security or for the actions of others if the information was passed to them with your authority or with the authority of anybody other than us.

6) Security
Bookings made via our website are done so via our booking platform provider, Queensborough Group. Your Personal Data is held on secure servers hosted by sub-processors providing services in connection with the operation of our online booking system, which are HotelHost company and Rackspace.
The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

7) Mailing Lists
As part of the registration process for our e-newsletter, we collect personal information (name and email address). We use that information for a couple of reasons: to tell you about news you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We wouldn’t sell email lists to other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing hello@weaversguesthouse.co.uk and asking to be unsubscribed.

8) Updating, Verifying and Deleting Personal Data
You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Act 1988 and Data Protection (Amendment) Act 2003 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email your request to us at hello@weaversguesthouse.co.uk

9) WIFI

We do not take or record any information from you when you log on to our guest WIFI. It is simply a service for you to use during your stay and we do not collect any personal data from users.

10) Changes to the Website Privacy Policy
Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to if we can use your information in the new manner.

11) Terms of Use
Copyright in the design of and material on this website is owned by or licensed to Weavers Guesthouse, unless stated to the contrary. The content of the website may not otherwise be copied, or stored in any electronic retrieval system, or incorporated into any other website, publication or other work in any form without the prior written consent of Weavers Guesthouse.